Educating Your Franchisees: Your Curriculum For Franchise Training


by on

Truly effective franchise training systems are never one-trick ponies.Covering a multitude of topics in a number of different ways ensures maximum knowledge retention, and the most efficient, engaged, and motivated personnel to populate your franchisenetwork with.

The types of training you might want to feature in your program include:

1. Headquarters Training

This will often be the main part of your franchisee training program, but it should never be the only part. Classroom instruction can be hugely beneficial for new franchisees, especially when you include different types of training in order to keep attention levels high:

  • Written segments and examinations
  • Group discussions and seminars
  • Video or audio case studies
  • Lectures and informative segments
  • Hands-on training at a sample or prototype location

The topics covered during a franchisee's initial headquarters training should include everything they need to know in order to become an effective franchisee - usually based on your franchise manual. In addition to dealing with how to handle standard daily operations, you might also need to include training on how to undertake:

  1. Properly targeted and effective offline and online marketing
  2. Online reputation management and crisis handling
  3. Accounting and business finance
  4. Effective people management skills
  5. Approved vendors for supply purchase

Key Benefit: Can offer practical "on-the-job" training

Most top business leaders will recommend that you have a hands-on knowledge of almost every part of your operation.

For your franchisees, this should take the form of "hands-on" training at an example or prototype location. This will give them a chance to see your systems in action, to try the system from various employees' positions, to have the logic and thinking behind the systems explained, and then a chance to put that thinking into effect themselves.

By illustrating in this fashion why you do things in a certain way, you promote franchisee engagement with your system.

Key Benefit: Personal introduction to key staff

The success of your franchise network will rely in large part on how well the people involved communicate with one another. It's always better for people in your network who are going to need to interact - individual franchisees and your headquarters team being the obvious two here - to have a personal relationship on which they can build over time.

2. On-Location Training

Training sessions that take place in the franchisee's own store are a highly recommended part of franchisee education. Time spent in a classroom or sample location is all very well, but ensuring that a franchisee is ready and able to perform the daily tasks required of them in their actual location is vital.

Key Benefit: Knowledge of franchisee strengths and weaknesses

Though initial training may serve to illustrate some of a franchisee's key strengths and weaknesses, a continuation of training in their actual store gives your trainer or mentor a chance to really get to know how an individual franchisee operates. It's this knowledge that is going to help your trainer or mentor adjust the type of training they will offer in each case.

Key Benefit: Knowledge of franchisee strengths and weaknesses

Going straight from the classroom to facing the myriad concerns and minute-to-minute challenges and responsibilities of being in charge of an entire franchise location can be overwhelming.

That's why your opening team - and the other trainers who'll be responsible for the on-site training of your franchisees - are so important. In addition to the continued training theyprovide, they can be on-hand to offer advice as to how to solve problems in a brand- appropriate way on-the-fly.

3. Group Training

Group training has proven time and again to be a highly effective method of inducting new franchisees, and dealing with motivational or engagement issues displayed by longer-serving members of your franchise network.

The benefits of this kind of training are many and varied, but one of the best is:

Key Benefit: Knowledge of franchisee strengths and weaknesses

One of the problems of franchisee education that group training can help you overcome is reluctant adopters. These are franchisees who resist following your franchise system, instead insisting that doing things their own way will be better.

By putting these individuals in a room with specially selected successful franchisees who've used the system highly effectively you'll make it easier for the reluctant adopters to come fully on board. They'll be able to keep their dignity while still engaging with your system.

4. Marketing Training

If you're permitting your individual franchisees to conduct their own marketing efforts, you need to give them guidelines and a framework in which to do so in order that their efforts remain consistent with your overall brand.

There will always need to be some flexibility here in terms of applying your brand to new and different markets, but consistency should still be present.

You should also be providing clear branding standards in the form of an extensive guide to all aspects of what your brand is, means, and believes. Having an online development and discussion space available on your franchise intranet or similar system is also highly advised.

Key Benefit: Brand consistency

Consistency in terms of your brand is perhaps the most critical aspect of operating a franchise business. Effective training in marketing and brand standards are one of the key ways to ensure this.

5. Mentorship Programs

Pairing new or struggling franchisees with experienced, successful members of your franchise network is a tried and tested method of franchisee education.

Though all of the information needed to establish and operate their franchise on a daily basis should be included in your franchise manual, giving a new or struggling franchisee a ready source of advice and a sounding board for queries and ideas is very useful indeed.

Key Benefit: Encourage franchisee information requests

Picture this:

A situation has arisen in the daily operation of one of your franchise locations. Your franchisee doesn't know how to resolve it, but they don't wish to approach you - their franchisor - though. To do so would indicate their own ignorance or inability to solve the problem themselves.

So what do they do?

They come up with their own imperfect, solo solution. This is barely on-brand, and not cohesive with the ways you've solved this problem before.

By having a more friendly, approachable person - crucially someone who can't be seen as a figure of authority - to which they can address their concerns is an incredibly useful resource for a franchisee.


It's brilliant for you as the franchisor too. It ensures that your franchisees do ask questions when it's required, meaning they keep all aspects of their operation consistent with your brand voice and values.

Key Benefit: Manage franchisee information requests

Above we established that having franchisees ask questions in order to keep their actions and responses on-brand is a good thing.

However, having a hundred information requests an hour from all nodes of your network is not going to result in an easy life for your headquarters staff, or efficient operation from your network as a whole.

This is another way your mentor program will come into its own:

By being available to field most information requests from your franchisees, they take the strain away from your communication systems.

Comments are closed.

blog post

by Local Fame on March 10, 2021

Your Franchise Marketing Budget Template: Information and Introduction

Developing your franchise marketing budget can be as simple or as complicated as you like. The more detail you put in though, the more accurate your final budget will be. Your budget will rely on both past financial and other data you’ve collected from operating your franchise system, and data collected from your industry and…

blog post

by Local Fame on March 09, 2021

Master Franchise Agreement Template

Master franchising is a great way to expand your business into new territories. To carry out master franchising successfully though, you’ll need a well written master franchise agreement. Why Expand Through Master Franchising? Master franchising is one of the most popular and successful ways to expand a franchise system: Around 3200 out of 7500 worldwide…

blog post

by Local Fame on March 05, 2021

How to Build Your Strategy Checklist?

Many franchise businesses plan tactically for how they’ll spend their marketing budget. Successful franchise businesses have overall goals and strategies for things like pricing, sales, distribution, and customer retention. Your goals should always be quantitative numeric figures that can be measured. In all aspects of execution, the overall stated goals of your marketing plan should…

blog post

by Local Fame on March 04, 2021

How to Motivate Your Franchisees: 5 Problems You Might Be Facing – And Their Solutions

Any number of problems can arise as a franchisor-franchisee relationship develops. Let’s take a look at some suggested solutions for some of the most common problems relating to franchisee motivation: Problem 1: Initial franchisee-franchisor sours after initial agreement At the start of any new business venture, especially a franchise agreement, both sides will be keen…

blog post

by Local Fame on March 02, 2021

How to Engage Your Network: The Franchisor-Franchisee Relationship

Using Encouragement Not Enforcement Tactics in Your Franchise Network Not long ago, the franchisor-franchisee relationship was viewed in similar terms to any other employer-employee dynamic: The franchisee owed responsibilities to the franchisor. The franchisor needed to closely monitor and enforce standards to ensure that the franchisee kept working as hard as possible to improve their…