Franchise Marketing Plan Template

Other Opportunities

Are there a lack of competing franchise opportunities in your industry in this market? Are existing competing firms large and cumbersome and unable to easily change their market positioning? How will you take advantage of the opportunities that you have identified?

Weaknesses and Threats

This section will lay out the potential problems your plan will face on the road to success.

Other Threats

This section outlines other threats you have identified.

Other Threats and Weaknesses

Here outline other threats to your business. You might include economic factors in the surrounding area or on a national level, your levels of reliance on other companies for any kind of distribution or support services, or any new laws or statutes which could potentially affect your business, or cash flow problems. You should also consider overall trends within your industry regarding sales, look for strategies to defeat them if they are a threat, and outline how industry trends are reflected in the local market.

Market Research

Attach any other surveys, reports, questionnaires, or other market research you've carried out.

Positioning Statement and Goals

This section pinpoints how your brand and franchises will be positioned within your target market, and the goals you aim to achieve with this plan.

Brief Positioning Statement

Refer to the rest of this section to provide a summary of your brand positioning within your market. Are you the high-end or budget option, for example?

Unique Selling Position

What separates your brand from the alternatives offered by the competition? Do you trade on the strength of your customer service reputation?

Franchise and Service Description

Provide a short list of each type of franchise opportunity or service your company currently offers.

Sales Performance and Analysis

This section includes information regarding your past marketing performance, and/or a general report on the effectiveness of sales techniques within your industry as a whole. This allows you to consider your market and industry as a whole, and to better understand your placing within it - as well as to more accurately assess the realism of your sales goals.?

Sales Goals

In this section fill in the sales goals of your campaign. These should be numerical figures that your research shows will be realistic and possible to achieve. Your goals should include a clear timeframe for completion, as well as various review points at which you will monitor your progress towards your goals (laid out in your Execution section).

Value to Customers

This section puts you in the mind of your customer when considering your franchise proposition. This will let you better justify your pricing, and analyse the achievability of your sales goals.

Value to Customers

How do customers view your service? How would you justify the price of your franchise opportunity to someone with your customer's point of view? This information will help you fill in your Positioning Statement and Goals section, and will have information drawn from and relevant to your Target Market and SWOT Analysis section

Customer Retention

This section covers how you will hold onto customers you already have while attracting new ones. Customer satisfaction level goals, and the amount of tangible customer support you're prepared to offer should be described here.

Pricing

This section outlines your pricing strategy and the reasons behind it.

Pricing

This is the price of your franchise proposition, or the other service that you're promoting. You should include data as to how you arrived at that price - have you taken into account cash flow, startup costs, operational costs, and profit margin? Where will your break even point in sales be? Refer to other sections to support your pricing strategy. Make sure you adhere to any fair trading standards.

Target Market Price Point Analysis

Will your target market bear the price that you've set? Will the price that your target market will bear vary by season? How does your price compare to that of your competition? What is your justification for it being higher or lower? How does your brand positioning affect the price you can charge?

Discount Strategy

If you are planning to include any discounts in your campaign, detail where and when you will use them here - as well as the rationale for their use, and the expected effect on new or existing customers if either group is not eligible for the discounts.

Distribution

This section outlines how you will actually distribute your campaign, and which channels you will use to do so.

Channel - Email, direct mail, paid ads, etc.

Sales % - Estimated percentage of sales fromchannel

Distribution Strategy - How, when, and why will you use this channel? Detail yourstrategy for it

Sales Funnel

This section will detail the stages and planning involved in your sales funnel. By carefully considering realistic predicted losses at every stage of your funnel you will make it easier to determine the breakeven point of your strategy.

Sales Funnel Numbers

Use your Distribution selection to outline which marketing channels you are going to use. Specify how large and how effective you expect each channel to be based on the information you've gained from the other sections of your franchise marketing plan. Determine the numerical figure which will represent your sales funnel performing adequately.

Average Size of Deal

What is the average size of each deal in your marketing funnel? You can get this information from your Pricing section.

Close Ratio

Each level of your funnel should have clear numbers of prospects and their rates of conversion to lower levels of the funnel. From your Pricing and Budget sections you should be able to work out your lead generation and conversion costs.

Sales Velocity

The speed at which clients progress through your sales funnel should here be anaylsed and measured, based on previous data or industry data if possible. Strategies for adjusting this if necessary should be considered here.

Service Strategy

This section identifies what delivering your service will include.

Customer Management

How will you ensure that your potential and existing franchisees receive the highest level of service? Detail any customer service standards you adhere to, as well as any codes of practice etc. Also detail processes and areas of responsibility.

Customer Retention

Pinpoint the scope of your service. What responsibilities will you be taking on? What liabilities will you have? What will your customers expect from you?

Service Strategy

This section identifies what delivering your service will include.

Customer Management

How will you ensure that your potential and existing franchisees receive the highest level of service? Detail any customer service standards you adhere to, as well as any codes of practice etc. Also detail processes and areas of responsibility.

Customer Retention

Pinpoint the scope of your service. What responsibilities will you be taking on? What liabilities will you have? What will your customers expect from you?

Promotion Planning

Planned Promotion - What type of advertising is this? Print, online, email...?

Promotion Strategy - How, why, and when have you decided to use this promotion type?

Goal - How will this improve your business?

Cost - How much will this cost? Give a £ value

Target Date - When is this promotion due to end

Social Media Strategy

This is important enough when it comes to promotion to always require its own dedicated planning. What will be your goals for your social media promotion? Brand awareness? Your current campaign? Boosting online sales? Outline responsibilities for content creation and distribution via workflows. Which channels does your target audience prefer? Facebook? Twitter? Will you rely on existing staff to monitor your campaign, or engage a professional firm?

Marketing Research

This section puts the focus on the "why" of your product - i.e. your franchise - and location.

Franchise Marketing

Why does a consumer demand exist for your product? Who will buy it? Include specific details about why your franchise is a better product than those offered by the competition.

Location

This section examines why your franchise is a good fit for the location you're trying to expand into (if this is the goal of your campaign). Consider strategic, competitive, and economic aspects of your location.

Marketing Development and Feedback

This section will detail how you plan to gather feedback regarding your marketing and brand positioning. As well as when and how you will use this information to develop or alter your message if necessary. You should also include here relevant information on new ideas and approaches that your research and post purchase analysis leads you to conclude.

Execution

Your plan doesn't stop being relevant the moment you execute it. It should becontinually referred to throughout your campaign's life.

Monitoring

This section details the precise ways in which you will monitor the execution of your plan, and track your progress towards your goals.

Channel or Action - Email, SEO, social media, sales funnel, conversion rates, etc.

Review Date/ Period - When will you monitor this channel or action

Analytics Used - What tools will you use to determine progress to goal

Result and Action - What does your analysis mean for this channel -Support? Discontinue? Extend deadline?