It can only take one poorly managed bad review to destroy your carefully built reputation. This guide to managing negative reviews for franchise companies will show you how to make sure that when the proverbial hits the fan, you know what to do. Are you having an online argument with a customer over bad feedback?…

Any modern business leader knows how important online reputation management is. But do you know how to deal with negative reviews of your franchise location? Because a franchise business takes all of the issues of standard reputation management… And then it dials them up to ten. This means how you deal with negative feedback is…

Franchise reviews importance cannot be overstated. The numbers vary depending on which surveys you consult, but one thing is clear: These days, nearly everyone relies on online reviews to choose the company they’ll use. The power of customer reviews is such that they can lead to dramatically increased sales (some data points to a figure…

Your online reputation can make or break your business. That’s why having an effective franchise review improvement strategy in place is so important: What do you do when you get a bad review? What are your reviews telling you about your business? About the services you deliver? About how different franchisees are performing? Monitor. Analyse….

Trying to grow your brand? If so, few things will be as important to you as effective franchise reputation management… Even in the days before the internet, your reputation was something that could make or break your business. In the always-online world of today, one small negative incident can quickly balloon into a full-blown reputation…

Franchise reputation fails can happen to any company… It’s that one negative review that gains traction. It’s that one marketing misstep that goes viral. It’s that one poor piece of customer service that interrupts your flawless record. That’s why knowing how to build and maintain your franchise reputation even in the face of crisis is…

Imagine that consumers trusted your company even before they bought a product from you. What if consumers came to you because they knew the kind of service they’d receive even before they walked through your door? This is exactly what branding consistency will do for your franchise. But how do you build this sort of…

Do you want to build a successful franchise network?  The best way to do it is to learn how to motivate franchisees. Because a motivated franchisee is a profitable franchisee. To motivate your franchise owners, you’ll need to think about their goals… The first is simple, and pretty much universal: Every franchisee wants to build…

When it comes to a multi-location business such as a franchise, effective communication is vital. So what happens when you’re struggling to connect with the franchise network you have in place? Take the steps detailed in this article and build closer relationships with your franchisees. We’ll start by looking at the overall goals of building…

A quality franchise manual is worth its weight in gold. There’s a reason that so many people are willing to pay to get at the nuggets of information contained within the manual of a popular brand: Because a franchise operations manual will contain all of the knowledge that makes a brand successful. It’s why their…