Tip #1 - Test, Measure, and Analyse
Analysis and analytics are some of the most important franchise marketing tools for any business. It's all very well having what you're sure is a winning marketing plan, but if you don't test the results you're getting, you can never be sure it's actually working.The data that Google Analytics, Facebook Insight, and other website analysis tools can produce is often fairly impenetrable to the uninitiated though...
Which is why it's sometimes best to talk to professionals who have the years of training needed to understand what the various statistics actually show. At Local Fame, for instance, we like to break down the jargon into easy-to-digest pieces of information. This will make it easy to see just how effective your latest advertising campaign has been.
Tip #2 - Centralise Marketing Funds
A central "pot" of funds will let you to spend more on advertising than either franchisor or franchisees could alone. But this doesn't mean you should just throw money at a large TV advertising campaign, for example...
Smart management of a larger fund allows for greater impact, better conversion rates, and engagement across multiple channels. Most professional online marketing companies - at least those that promote franchise marketing best practices - will offer several packages that cater to different budgets.
Tip #3 - Go Local
Not in terms of funding this time, but in terms of local marketing for individual franchises. An overall strategy is very important, but each of your franchise locations will need their own localised site, content, and listings. While, of course, still maintaining consistency with your original brand.
Local SEO remains one of the best marketing ideas for a franchise. This means you'll need to ensure each franchisee has at minimum a Google Local listing and correctly managed listings on all local business directories. Providing more than this minimum ensures that individual franchisees aren't tempted to start up their own poorly optimised or functioning website or listings, harming the image of your brand as a whole.
Local Fame, for instance, will always communicate with your individual franchisees to get their take on how to communicate best with their local community and target audience. We also provide you and your franchisees with an immediate point of contact in the event that there are any issues.
Tip #4 - Start a Blog
It might seem like a simple step to take, but many franchises go without them - or, worse, have a blog that is poorly maintained, poorly optimised, and which doesn't do their brand any favours.
In franchise marketing blog posts that aren't well written, that aren't designed with the latest SEO practices in mind, and which aren't regular, interesting updates, will do more harm than good.
Professional content writers know how to do all of the above, which is why the Local Fame team is amply staffed with them.
Tip #5 - Encourage Online Reviews and Testimonials
Bright Local carried out a survey in 2015 which showed that 92% of clients read the online reviews of even local businesses before using them. The "star rating" of reviews was cited as the number one factor which governed whether a client was likely to use a company. The same is also true of individuals looking for a new business opportunity - would you sign your future up to a company which had anything less than Five Star ratings?
That's why it's so important to effectively garner positive reviews and force down unfair negative ones. The experts at Local Fame use the latest ORM (Online Reputation Management) techniques, such as the creation of positive content, to keep negative reviews down while promoting positive testimonials.
Tip #6 - Identify and Build a Community
The first step in building a community is to identify a market and potential customers. Once you've identified those customers, it's time to build a community out of them. This usually happens through smart social media use. But what's the point in all this community building in the first place?
For consumers, it means greater access to knowledge about your goods and services. For local franchisees, it's a way to show how much they care about their clients. For yourself as a franchisor, a strong community will make you a more desirable opportunity for potential franchisees in areas where you don't currently operate.
Marketing your franchise business like this - in areas you don't have a franchisee in - can be exceedingly tricky. That's why Local Fame's specialists have spent so many years learning the most effective techniques to make this kind of partly community-led expansion a reality.
Tip #7 - Choose the Right Social Media Platforms
Not every platform is effective or necessary when advertising every industry. As some simple examples, Facebook, Pinterest, Twitter, and Instagram are often good choices for B2C companies. More B2B focused enterprises may benefit more from interaction on LinkedIn or BranchOut.
Each business requires planning on a case-by-case basis, as well as monitoring and, frequently, adjustment of engagement practices on an ongoing basis. This makes ongoing professional audits and supervision a necessity.
Tip #8 - Get to Know the Competition
It's a dog eat dog world out there, so it's important to know what the competition is up to. This means constant monitoring of your competitors' online and offline advertising. This is both to see if they've got any franchise marketing ideas that might work for you, and to see when they misstep with tactics you can then avoid - or take advantage of.
Continual tracking and observation like this takes a lot of time, as well as careful analysis to determine the effectiveness of your competition's strategies. It's also important not to let this aspect detract from time spent marketing your own franchise.
Tip #9 - Unify With the Individuals
Unless you're an unusual case, most franchisors will have at least one franchisee who doesn't like playing by the rules. They'll prefer to "do things their own way", or see themselves as proudly independent. Why not use them to test out your latest franchise marketing ideas first?
Local Fame has achieved great success in the past getting all the individual franchisees within a company marching to the same tune.
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